You are here: Home > NewsNews
After-sales
Views: 0 times Date :2013/8/29 9:55:58
Q: What after-sales service can be provided by CHINCAN ?
A: The after-sales service of CHINCAN is divided into two parts: technical support and maintenance.
Q: What about the technical support and maintenence?
A: Sometimes users will get some problems when they operate the instruments which are unfamiliar or first time use, users can send us emails or call us about detailed information. We will provide users solution or operation video.
For so many years’ experience, our instruments works well during warranty period. If there any parts are broken during warranty period, we would like to provide spare parts for free.
Q: How to solve the disputes between CHINCAN and customers during the after-sales maintenance?
A: We will be customer-oriented,and make concessions in some principles , we will properly handle the disputes to maximize customer's satisfaction.